Privacy

This is the privacy notice of Navy Studios Ltd (‘we’, ‘our’, or ‘us’).

Our office is at 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom.

This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.

In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.

This notice applies to personal data collected through our website, CRM and through social media platforms.

How we obtain personal data

The information we process about you includes information:

• you have directly provided to us
• that we gather from third party databases and service providers
• as a result of monitoring how you use our website or our services

Types of personal data we collect directly

When you use our website and engage our services or we ask you to provide personal data. This can be categorised into the following groups:

• personal identifiers, such as your first and last names, your title and your date of birth
• contact information, such as your email address, your telephone number and your postal addresses for billing, delivery and communication
• records of communication between us including messages sent through our website, email messages and telephone conversations
• marketing preferences that tell us what types of marketing you would like to receive

Communicating with us

When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

Our privacy policy complies with the law in the United Kingdom, specifically with the Data Protection Act 2018 (the ‘Act’) accordingly incorporating the EU General Data Protection Regulation (‘GDPR’) and the Privacy and Electronic Communications Regulations (‘PECR’).

How and when we process your personal data

Your personal information is stored safely until it is no longer required, has no use or a request has been made to remove it from our records.

Your personal information is kept securely online in accordance with 17hats and HubSpot the CRMs that Navy Studios uses.

We may use your personal information to send you emails and updates through a mailing list provider which you can opt out from at any time by replying Unsubscribe.

Documents, communications and media, including photographs and videos are provided to users at their own risk. Navy Studios accepts no responsibility or liability for third party downloads or websites and suggests using anti-virus software at all times to check the contents of any media/download.

We may also use outsourced services / third party processors in countries outside the UK from time to time to facilitate our services to you. This includes 17hats (a CRM and emailing software), HubSpot (a mailing provider and CRM), Jumpshare (a media delivery provider), Google, Zoom and others from time to time.

The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR.

Accordingly data obtained within the UK or any other country could be processed outside the UK. Each third party processor has their own privacy policy which we can direct you to if required.

Overall – we don’t sell your personal data and we use reputable companies to help us provide an excellent service.

Your Photographs / Videos

Once a shoot is over, we backup the camera memory cards on to external hard drives (which never leave the office). The photographs/videos are then edited on password protected computers.

Once the photographs/videos are edited, they will be uploaded to a Google Drive folder for viewing and downloading. They will be available for 30 days following their upload at which point they will no longer be accessible to the client.

Photographs and videos will remain at Navy Studios and we may use our discretion to display them on Navy Studios’ website for marketing purposes.

Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date.

They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered.

They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and serve you advertisements that are relevant to your browsing history.

Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely until you delete them.

Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. Your web browser may support a plug-in or add-on that helps you manage which cookies you wish to allow to operate.

If you choose not to use cookies or you prevent their use through your browser settings, you may not be able to use all the functionality of our website.

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We may record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Re-marketing

Re-marketing involves placing a ‘tracking technology’ such as a cookie, a ‘web beacon’ (also known as an ‘action tag’ or a ‘single-pixel GIF’) to track which pages you visit and to serve you relevant adverts for our services when you visit some other website.

The benefit of re-marketing technology is that we can provide you with more useful and relevant adverts, and not show you ones repeatedly that you may have already seen.

We may use a third-party advertising service to provide us with re-marketing services from time to time. If you have consented to our use of such tracking technologies, you may see advertisements for our products and services on other websites.

Review of this privacy policy

We shall update this privacy notice from time to time as necessary.